Alan Jay Auto Group – Common Dealership Questions Helpful answers for Florida drivers

What’s the best way to prepare for a test‑drive in Florida?

We recommend doing a little research before you hit the road. That way, you’ll know exactly what features you want to take a closer look at — whether that’s the car’s handling, acceleration, infotainment system, or cupholders. Check out our test‑drive checklist for more tips. And, whatever you do, don’t forget to bring your license!

Why do I need to test‑drive a car before I buy it?

Buying a car isn’t like ordering a pair of shoes online. It’s a big investment, and you should know if you’re making the right one! The only way to get to know a car — including features like handling, ride quality, seat comfort, and interior space — is to get in and drive.

What questions should I ask at the dealership?

Your friendly sales rep can tell you more about our current lease specials, starting prices, and dealer fees. They can also answer any questions you have about financing, leasing, or residual values!

Should I factory‑order my new car?

If you can’t find the perfect model at the dealership, you can always factory‑order it! This is a great option for drivers who crave specific performance or style features. Visit us to order a car, truck, or SUV equipped with all of your favorite upgrades.

Then again, buying a car from the dealer lot means you won’t have to wait on a factory build. And, depending on the model, we offer plenty of dealer‑installed options to cater to your unique needs!

What exactly are dealer fees?

Every state has different laws concerning dealer fees. In Florida, dealerships must include all dealer fees in the advertised price of a vehicle. Therefore, the sticker price should include fees like tax, tag, registration, and other applicable fees. Ask your service rep for details.

Where is the most reliable service department in Highland County?

Our Alan Jay Automotive Network is home to nine outstanding service departments located in Sebring, Wauchula, and Clewiston, Florida.

How do I find the friendliest sales team in Highland County, Florida?

Whether you’re shopping for an all‑American truck, luxury SUV, or a great price on a reliable pre‑owned vehicle, you can find it at one of our ten Alan Jay locations across central Florida.

Do you offer maintenance care at your service department?

No matter what your car needs — new brakes, tire rotation, battery testing, new wipers, or an oil change — we can get it done. Check out our service menu for details!

Can your service department repair my car?

Absolutely! All of our service departments are full‑service shops. We’re equipped to rebuild engines, swap out accessories, make body repairs, and more!

Does Alan Jay use OEM or aftermarket parts?

All of our dealerships prioritize OEM parts! After all, we want you to enjoy the best possible performance and warranty coverage going forward.

Do you offer discounts for regular maintenance?

To help you save money on multiple services, discount bundles are available. Ask our service rep for more details about current offers!

How can I redeem a service department coupon?

Bring any coupons to your service appointment! Show us the printed or digital version when you arrive.

Are your service coupons universal or meant for specific vehicles?

It depends on the coupon! While some deals can be applied to any make and model, some specialty services are meant for specific models. If you’re confused about a specific offer, give us a call and we’ll be happy to address your concerns.

Does Alan Jay Auto Group offer dealership discounts or service coupons?

We love a good sales event — not to mention the occasional giveaway. Visit our service page or follow us on Facebook for the latest deals!

How long are service coupons valid?

Nothing lasts forever, and every coupon has its own expiration date. Check out our service page for specifics!

Can I stack a coupon onto another deal or incentive?

We want you to save as much money as possible, so we’re always happy to apply as many deals as possible. Unfortunately, though, not every special qualifies for combined savings.

Do you honor coupons from nearby Florida competitors?

At Alan Jay, we say bring on the competition. Call us with coupon questions and we’ll see if we can’t get you the best deal!

Do you offer service bundles for a discount on multiple maintenance services?

Yes! Maintenance bundles are available at our service departments. Contact us to learn more about how you can save money on vital vehicle maintenance.

Do you offer a VIP service program?

Depending on which of our nine service departments you visit, our loyalty rewards programs range from budget‑friendly (FordPass Rewards) to downright luxurious (Cadillac Certified Service). Contact us and we’ll help you figure out the best maintenance plan for you and your vehicle!

Where can I learn more about official automaker sales and service plans?

Visit the official Cadillac, Chevrolet, GMC, Chrysler, Jeep, Dodge, Ram, Ford, Kia, or Nissan websites to learn more about these brands’ loyalty rewards programs and how you can save at our service departments!

How can I stay up‑to‑date about new dealership discounts and coupons?

Check us out on Facebook for the latest on how you can save money on maintenance, parts, and more. If you prefer updates in your inbox, join our mailing list!

Is it better to buy or lease a new car?

The answer depends on you! Do you want to eventually own a car that you plan on driving for more than a few years? Then you should finance! Or would you rather spend a few years driving a brand new car, paying only for the vehicle’s depreciation (plus interest), before getting a new one? Then you’ll love leasing!

Can I buy the car I’m leasing?

Yes! If you decide you want to keep your vehicle, you can buy it at the end of your lease. This is an especially great option if you’ve racked up more wear‑and‑tear than your lease agreement allows! By purchasing the vehicle, you can cancel out any lease‑end fees you would otherwise need to pay.

Should I buy new or used?

The benefits of buying a new car — including a clean‑slate performance, lengthy warranty coverage, cutting‑edge technology, and that delightful new‑car smell — are countless. And at Alan Jay, we make sure you get a great price to boot!

But you can also save big by opting for a pre‑owned model. If that’s where your budget is steering you, visit us at Alan Jay to explore a wide selection of reliable used cars, trucks, and SUVs. We even offer used‑car warranty coverage to boost your peace of mind!

How do I know if a used car is reliable?

Before you buy, carefully consider a used vehicle’s condition, including aspects like mileage and equipment. Check the Carfax report to see whether it has ever been in a serious collision. You can also request service records to verify whether previous owners followed a rigorous maintenance schedule. At Alan Jay, our used inventory has been thoroughly inspected to ensure we’re providing Sebring drivers with the best pre‑owned options!

Can I finance a new car if I haven’t paid off my old one?

Yes! We can add your remaining balance to your new loan, and you’ll continue making a single monthly car payment. And if you owe less than your current car is worth, trading it in can help lower your down payment on a new car!

How will I know which models I can afford?

We can help you balance your budget before you even arrive! Use our online tools to estimate your car’s trade‑in value, calculate monthly payments, and get pre‑approved for financing.

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